Perhaps the commonest beneficial responses about Samanage is its dependable customer aid. “We could Make contact with them by way of chat, email, phone… the choices give us a great deal of versatility,” mentioned just one of many happy customers.
Samanage isn't so well-known and not using a cause. It scored incredibly superior inside our exam of assistance desk computer software expert services and our our overview workforce was amazed with the capabilities and excellent of service furnished by this Device.
This key perspective is wherever most agents will commit their time and it can be thoroughly configured; crucial details like thanks dates along with the requestor might be proven in the main perspective, conserving you from needing to click on Every single incident when triaging.
As for reviews, Samanage delivers lots of alternatives including beneficial stories demonstrating statistics on incidents along with stock stories and deal reports. The chance to generate personalized experiences is also incorporated, which may be a boon in case you've taken some time to create custom fields and workflows.
This is a entire-highlighted system that even has its very own pricing framework summed up as $0.60 per asset monthly. Samanage has extends this to include both hardware and application asset management with license compliance capabilities.
One example is, a skipped weekly anti-virus servicing sends off a warning, when a skipped quarterly undertaking alerts us that a significant endeavor has long been overlooked and can open up our databases to doable hacks. Other noteworthy features of Samanage SLA are:
At this time, fixed tickets remain in the leading sights, Which is the reason it might be truly worth creating filters dependent on agents' needs. The good thing is, this task is a simple a person to execute.
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A quick correct for this is to offload the mundane minor responsibilities from IT assistance and produce a self-assistance portal. Most helpdesk solutions supply this element, Samanage included. But not all are ITIL-Licensed, in order that they deficiency full support catalog abilities that Samanage options.
“We have now an abundance of laptops getting used by profits on locale so having a secure cloud asset tracker allows”. A further system more info director also said that Samanage helps him to organize and program updates and servicing even although he focuses on system development.
This award is offered by our group of specialists to products that we think clearly show Primarily top quality with regard to enjoyable The present demands in the B2B and SaaS markets and help companies with solid and successful answers. As a fully ITIL-compliant assistance desk and asset management software, Samanage features a whole range of IT built-in remedies, both for giant enterprises and tiny, medium companies.
Raising a different incident opens a blank incident Together with the requester's identify instantly populated. Blank fields being filled in involve a class and subcategory. This can be the only assist desk application I tested which makes provisions for subcategories.
Among Samanage’s benefit propositions is it lends corporations higher visibility on challenges and incidents; effectively, we expect the vendor need to increase the visibility pitch to its asset administration.
Our Vitality answers harness renewable sources that supply a sustainable and progressive approach to energy generation and use reducing carbon emissions and promoting a greener upcoming. Governments worldwide are increasingly committing to bold renewable Electrical power targets.